Customer Service

WE ALWAYS KEEP THE CUSTOMER’S POINT OF VIEW AT THE HEART OF OUR APPROACH

FAQ

What makes Cubist unique compared to other beauty and lifestyle companies?

CUBIST stands out through its innovative approach to integrating design and technology in beauty and lifestyle products. With over 11 patents and 33 design registrations, we prioritize both functionality and aesthetics. Our commitment to high-quality manufacturing, customer-centered solutions, and a strong focus on sustainability sets us apart from competitors. Our goal is to create products that enhance customers’ daily lives while maintaining exceptional standards.

Which markets does Cubist currently operate in, and what is your export strategy?

CUBIST currently exports to 22 countries across five continents, including North America, Europe, Asia, and the Middle East. Our export strategy focuses on customizing products for diverse markets, ensuring they meet local consumer preferences and regulatory requirements. We actively participate in global trade shows like Cosmoprof and Beautyworld Middle East to build relationships with international partners and expand our global footprint.

What certifications and safety standards do Cubist products meet?

CUBIST products meet global safety and quality standards such as CE, FDA, FCC, and CPNP. Additionally, our cosmetics are Allergen-Free, EWG Green Grade, and have undergone clinical testing to ensure safety and effectiveness. This compliance with international regulations provides reliable solutions that consumers can trust.

How does Cubist ensure the effectiveness and quality of its products?

We operate an in-house R&D and design lab that focuses on continuous innovation. Each product undergoes extensive clinical testing to validate its effectiveness and safety. Our production facilities maintain strict quality control procedures, and we actively gather customer feedback to refine and improve our products. For example, our Derma EGF Ampoule and Collagen Liz Cream are developed with advanced ingredients and have been clinically proven to deliver visible results.

What kind of support does Cubist provide to international partners or distributors?

CUBIST offers comprehensive support to its partners, including marketing materials, product training, and logistics assistance. We collaborate closely with distributors to align our branding and marketing strategies for their local markets. Additionally, we provide access to influencer marketing resources and share our expertise in e-commerce platforms like Amazon to help maximize their sales and customer reach.

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